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The 3 Keys of Empowerment:  Release the Power Within People for Astonishing Results The 4th Secret of the One Minute Manager:  A Powerful Way to Make Things Better The 5 Levels of Leadership:  Proven Steps to Maximize Your Potential
The 3 Keys of Empowerment: Release the Power Within People for Astonishing Results
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The 4th Secret of the One Minute Manager: A Powerful Way to Make Things Better
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The 5 Levels of Leadership: Proven Steps to Maximize Your Potential
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"Empowerment" is one of those business-management buzzwords that
generate either excitement or disinterest. Blanchard, Carlos, and
Randolph fall into the former category, but they do seem to sympathize
with those whose eyes glaze over. Following up their 1996 management
book,  Empowerment Takes More Than a Minute, The 3 Keys to Empowerment,
explains the concrete steps managers can take to empower their
employees fully. It starts with information, which managers should share
in massive quantities with employees at the start of the empowerment
process. The second step is setting up parameters that everyone
understands: what employees can and should do, and what actions and
decisions will continue to be made by senior management. The third is to
develop teams for eventually replacing the old hierarchical structure.
Customer Mania! It's Never Too Late to Build a Customer-Focused Company Empowerment Takes More Than a Minute Full Steam Ahead! Unleash the Power of Vision in Your Work and Your Life
Customer Mania! It's Never Too Late to Build a Customer-Focused Company
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Empowerment Takes More Than a Minute
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Full Steam Ahead! Unleash the Power of Vision in Your Work and Your Life
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In Customer Mania!, Ken Blanchard, one of America's biggest bestselling authors and inspiring business leaders, writes of the key to customer service—creating a people-oriented, performance-driven, customer-first organization.

Customer service is the single most pressing problem for business managers and people in any service or sales operation, especially at the retail level. In fact, many experts believe that you build a business from the customer up. With coauthors Jim Ballard and Fred Finch, Blanchard explains why the customer is the right starting place from which to build a successful business. By drawing on examples from the world's largest restaurant company, Yum! -- owner of KFC, Taco Bell, Pizza Hut, Long John Silver's, and A&W Restaurants -- the authors explain how any company, large or small, can develop a unified, people-first, customer-oriented culture. Packed with practical insights, Customer Mania! emphasizes four critical steps:

• Set Your Sights on the Right Target. The bottom line grows from taking care of customers and creating a motivating environment for your people.
• Treat Customers the Right Way. Determine the kind of experience you want your customers to have as they interact with every part of the company.
• Treat Employees the Right Way. Use strategies ranging from smart hiring to training and development to managing performance and creating a recognition culture.
• Build the Right Kind of Leadership. You can't do it all yourself, so let your people put their own brains to work and then support them all the way.

By relying on these concepts, businesses everywhere can cultivate passionate and engaged team members who contribute to the company's overall success. From CEO to middle manager to the person facing the consumer, Customer Mania! is a vital tool for enhancing their experience -- and their customer's
Empowerment is not about giving power to people but releasing the power people already have. So say the authors of Empowerment Takes More Than a Minute. Now more than ever, organizations are maximizing their effectiveness by tapping their most vital resource -- the talents of their employees.

This book presents a game plan for empowering employees by defining three essential keys: sharing information, creating autonomy through boundaries, and replacing hierarchy with teams. Revised throughout, this edition uses more contemporary examples and language to address concerns specific to younger employees.

When do we need vision? During times of growth, change, or opportunity—so that we know we’re headed in the right direction. We also need vision during times of uncertainty—when we’ve lost confidence in our leaders, our institutions, or ourselves. Instead of focusing on “what’s next,” we need to refocus on “what’s first.” Getting back to the basics means knowing who you are, where you’re going, and what will guide your journey—having a vision. This is the place from which we must start (or revisit) if we want to thrive. When work is meaningful and connected to what we truly desire, we tap into a productive and creative power stronger than we ever imagined.

Ken Blanchard and Jesse Stoner show how to create a vision for your organization, and for your own life, that will unleash your power and potential and allow you to go Full Steam Ahead! They offer numerous examples of effective visions and show exactly how to create an enduring vision that will guide you on a daily basis.

The lessons of Full Steam Ahead! are revealed through the inspirational story of two people who are able to create a vision for the place they work and for their own lives. Together they discover the three elements of a compelling vision: a significant purpose, a picture of the future, and clear values. By understanding how a vision is created, communicated, and lived, they discover how to make a vision come alive.
Great Leaders Grow: Becoming a Leader for Life Gung Ho! Turn On the People in Any Organization High Five! The Magic of Working Together
Great Leaders Grow: Becoming a Leader for Life
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Gung Ho! Turn On the People in Any Organization
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High Five! The Magic of Working Together
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Ken Blanchard and Sheldon Bowles, co-authors of the New York Times business bestseller Raving Fans, are back with Gung Ho! Here is an invaluable management tool that outlines foolproof ways to increase productivity by fostering excellent morale in the workplace. It is a must-read for everyone who wants to stay on top in today's ultra-competitive business world.

Raving Fans taught managers how to turn customers into full-fledged fans. Now, Gung Ho! brings the same magic to employees. Through the inspirational story of business leaders Peggy Sinclair and Andy Longclaw, Blanchard and Bowles reveal the secret of Gung Ho--a revolutionary technique to boost enthusiasm and performance and usher in astonishing results for any organization. The three principles of Gung Ho are:

  • The Spirit of the Squirrel
  • The Way of the Beaver
  • The Gift of the Goose

These three cornerstones of Gung Ho are surprisingly simple and yet amazingly powerful. Whether your organization consists of one or is listed in the Fortune 500, this book ensures Gung Ho employees committed to success.

Gung Ho! also includes a clear game plan with a step-by-step outline for instituting these groundbreaking ideas. Destined to become a classic, Gung Ho! is a rare and wonderful business book that is packed with invaluable information as well as a compelling, page-turning story.

Management legend Ken Blanchard and master entrepreneur Sheldon Bowles are back with Gung Ho!, revealing a surefire way to boost employee enthusiasm, productivity, and performance and usher in astonishing results for any organization.

Raving Fans brilliantly schooled managers on how to turn customers into raving fans. Gung Ho! now brings the same magic to employees. Here is the story of how two managers saved a failing company and turned in record profits with record productivity. The three core ideas of Gung Ho! are surprisingly simple: worthwhile work guided by goals and values; putting workers in control of their production; and cheering one another on. Their principles are so powerful that business leaders, reviewing the manuscript for Ken and Sheldon, have written to say, "Sorry. Ignored instructions. Have photocopied for everyone. I promise to buy books, but can't wait. We need now!" Like Raving Fans, Gung Ho! delivers.

High Five! combines the spellbinding charm of a timeless parable with cutting-edge information about why teams are important and what individuals and organizations can do to build successful ones.

Through the story of Alan Foster, a workplace one-man band, High Five! identifies the four key ingredients of winning teams. Although Alan is an effective producer, he is unwilling to share the spotlight by partnering on projects and is fired because, as his boss puts it, "Alan, we need good producers who are good team players, too." It is a bitter pill for him to swallow.

While mulling over his disappointment, he takes his son to his grade-five hockey practice, where it is clear that his son's team, the Riverbend Warriors, knows nothing about teamwork, either. When the team's two overworked coaches learn of Alan's plight, they persuade him to join their ranks, and he finds himself charged with teaching himself and the players the meaning of teamwork. With the help of a woman friend-a former girls' basketball coach who has "won more high school basketball championships than anyone"-Alan and the Warriors learn the magic of teamwork and that "none of us is as smart as all of us."

Lead with LUV: A Different Way to Create Real Success The Leadership Pill: The Missing Ingredient in Motivating People Today Leading at a Higher Level, Revised and Expanded Edition: Blanchard on Leadership and Creating High Performing Organizations
Lead with LUV: A Different Way to Create Real Success
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The Leadership Pill: The Missing Ingredient in Motivating People Today
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Once, there was a remarkable person who led with love. Her company succeeded where its competitors struggled. Its customers were loyal, its employees loved to work there, and it was profitable year after year, for decades. This loving leader began her career as an executive secretary, yet the company's founder chose her to succeed him as president. When asked why, he said, "Because she knows how to love people to success." She is Colleen Barrett, President Emeritus of Southwest Airlines. Lead with LUV is an extraordinary, wide-ranging conversation between Barrett and the legendary Ken Blanchard, author of The One Minute Manager. Drawing on personal experience, Barrett and Blanchard reveal why leading with love is the most powerful way to lead and how it can help you achieve truly amazing levels of performance. Discover:

  • What "love" really means in the organizational context.
  • Why leading with love is not "soft" management!
  • How to use redirection and tough love to handle inappropriate behavior or performance.
  • Why "servant leadership" is love in action, and how to make it work.
  • How to build the compelling vision and culture that sustains leadership with love.
How can you become a more successful manager, a stronger team leader, and a motivator who gets the best results from a group? Ken Blanchard and Marc Muchnick's The Leadership Pill provides the answer.

Consider this tantalizing possibility: What if there were a pill that could actually stimulate the natural powers of the mind and body to provide leadership? In the story, an amazing new pill heightens one leader's powers, but contains the wrong ingredients, stimulating him in an obsessive and shortsighted direction with disastrous results. In contrast, the Effective Leader, working without a pill, proclaims that "only through sustainability can our teams remain motivated and successful." An inspiring and supportive leader, he supplies the right ingredients, earning his team's respect and trust with a blend of integrity, partnership, and affirmation. The hard-won result is a highly motivated team producing consistent top performance and genuine success. Ultimately it is recognized that "leadership for a lifetime" is much easier to digest than a pill for leaders looking for a quick fix.
From The One Minute Manager to Raving Fans, Ken
Blanchard's books have helped millions of people unleash their power and
the potential of everyone around them. The Ken Blanchard Companies has
helped thousands of organizations become more people-oriented,
customer-centered, and performance-driven. Now, in Leading at a Higher Level, Updated Edition,
Blanchard and his colleagues bring together everything they've learned
about world-class leadership. You'll discover how to create targets and
visions based on the "triple bottom line", and make sure people know who
you are, where you're going, and the values that will guide your
journey. From start to finish, this book extends Blanchard's
breakthrough work on delivering legendary customer service, creating
"raving fans," and building "Partnerships for Performance" that empower
everyone who works for and with you. Updated throughout, this new
edition contains two powerful, important new chapters: one on coaching
to create higher-level leaders, and another on creating a higher-level
culture throughout your organization. It also offers the definitive,
most up-to-date techniques for leading yourself, individuals, teams, and
entire organizations. Most importantly, it will help you dig deep
within, discover the personal "leadership point of view" all great
leaders possess-and apply it throughout your entire life.
Leading Change Management of Organizational Behavior Leading Human Resources Managing the Millennials: Discover the Core Competencies for Managing Today's Workforce
Leading Change
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Management of Organizational Behavior Leading Human Resources
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John Kotter’s now-legendary eight-step process for managing change with positive results has become the foundation for leaders and organizations across the globe. By outlining the process every organization must go through to achieve its goals, and by identifying where and how even top performers derail during the change process, Kotter provides a practical resource for leaders and managers charged with making change initiatives work. Leading Change is widely recognized as his seminal work and is an important precursor to his newer ideas on acceleration published in Harvard Business Review.

Needed more today than at any time in the past, this bestselling business book serves as both visionary guide and practical toolkit on how to approach the difficult yet crucial work of leading change in any type of organization. Reading this highly personal book is like spending a day with the world’s foremost expert on business leadership. You’re sure to walk away inspired—and armed with the tools you need to inspire others.

Published by Harvard Business Review Press.

Many books are being published on how to manage employees of the "millennial" generation, but the solutions offered are anecdotal at best. Backed by years of serious research, Managing the Millennials provides managers of all ages with specific recommendations and tools for engaging this burgeoning demographic-some 78 million strong. Each chapter shares relevant interviews, case studies, and offers research-backed ideas and best practices to help any organization and their leaders address the challenges generational diversity presents.

Answering the perplexing question of how does one lead and manage younger employees, this book

  • Offers research-based guidance on getting the most from twenty-something employees
  • Answers common questions and outlines practical solutions for building better relationships between the younger workers and the people who manage them
  • Includes a Special Offer with immediate benefit to readers: access to the authors' Generational Rapport Inventory (GRI), a tool that measures a managers competencies and identifies strengths and weaknesses in dealing with Millennials.
  • Accompanied by an associate web site, leadingthemillennials.com, offering a weekly blog addressing generational diversity issues in the workplace

Insightful and practical, Managing the Millennials is a valuable tool for millions of managers globally whose job it is to manage and motivate their twenty-something workers.

The One Minute Manager Balances Work and Life The One Minute Manager Builds High Performing Teams The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business
The One Minute Manager Balances Work and Life
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The One Minute Manager Builds High Performing Teams
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The One Minute Entrepreneur: The Secret to Creating and Sustaining a Successful Business
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Newly updated and backed by decades of research, this classic guide will equip leaders and team members alike to unleash the power of teamwork.

Never before in the history of the workplace has the concept of teamwork been more important to the functioning of successful organizations. Ken Blanchard, bestselling coauthor of Raving Fans, The One Minute Manager® and Gung Ho!, teams up with Donald Carew and Eunice Parisi-Carew to explain how all groups move through four stages of development on their way to becoming high performing teams—orientation, dissatisfaction, integration and production. The authors then show how a manager can help any group become effective quickly and with a minimum of stress.

In THE ONE MINUTE ENTREPRENEUR, Ken Blanchard (coauthor of the #1 bestselling business classic The One Minute Manager), Don Hutson, CEO of U.S. Learning, and Ethan Willis, CEO of Prosper Learning, tell the inspiring story of one man’s challenges in creating his own business. Through a powerful and engaging narrative, we confront many of the typical problems all entrepreneurs face in starting up their business, from finding new sources of revenue to securing the commitment of their people and the loyalty of their customers. More important, we learn the secrets to becoming a successful entrepreneur, including how to build a firm foundation, how to ensure a steady cash flow, and how to create legendary service. In addition, the book offers invaluable advice, delivered through One Minute Insights, from such entrepreneurs and thinkers as Sheldon Bowles, Peter Drucker, Michael Gerber, and Charlie “Tremendous” Jones.

Today, in the midst of the largest entrepreneurial surge in U.S. history, four out of five small businesses continue to fail. THE ONE MINUTE ENTREPRENEUR offers businesspeople and would-be entrepreneurs a treasure trove of wisdom on how to think, act, and succeed in creating and sustaining a business, no matter what their industry.